If the buyer is responsible for return shipping, the return shipping cost won't be included in the refund. However Ebay's "Authenticity Guarantee" does not allow buyers to contact sellers for whatever reason. 03-29-2022 A watch is deemed to be customized if the original brand parts have been replaced with non-brand parts or parts not original to the model or era, or if components have been modified from the original design, e.g. What if my item doesn't pass authentication, but I have evidence that confirms it's authentic? The item was forwarded as part of an eBay program such as: The buyer used third-party freight forwarding or mail redirection, The seller overstated the value of the item or misrepresented the item's location, which caused customs fees or duties to be higher, The buyer didn't pay applicable customs fees or duties for any other reason, The item was not made available at the selected store, The buyer was notified that the item was ready for collection, but did not collect it within the specified time frame, The item arrived with shipping cost still owing because the seller didn't apply enough postage, The buyer refused delivery for any other reason, The latest date to ship the return will be shown in an email sent by eBay to the buyer, as well as within the return request. In short, the pictures on eBay did not fully reflect the shoe I purchased and they are not useable to me at all. Cars and other motor vehicles are typically high-value items, so we have some additional guidelines in place to make these transactions go smoothly and to protect our buyers and sellers. Depending on the reason for the return, the seller or the buyer may be responsible for arranging and paying for a suitable return method. Mainly, the entire top of the shoe that has blatant neon green colors. There is no opt in or opt out option. Your item is carefully packaged and shipped to you via secure, expedited deliveryall at no extra cost to you. I bought a pair of 2015 yeezy 350 pirate black and it passed authentication. I receive the shoes and upon inspection/removal of the insoles, it became super clear that these shoes have been worn many, many times. This may be completely unhelpful lol. Something went wrong. When returning an item, the buyer will send it back to the authenticators who will check that the item is still in the same condition and has all relevant accessories. Refunds and billing for return shipping costs If the listing states that the seller offers returns, the buyer may return the item for any reason, including if they change their mind about the item ("remorse" returns). eBay covers all costs of the authentication process. Legit Best way to get paid for local pickup of large items? Evidence of successful delivery to the authenticator It smells as though someone sprayed perfume directly into both shoes to mask the smell of wear. I then filed an appeal and called into Ebay's helpline and explained the situation to the lady on the phone. 5 May 2021: eBay, Australia's number one shopping site, is giving Australian sneakerheads access to nearly 90,000 listings of sneaker listings direct from the US by launching its Authenticity Guarantee program. I would suggest to list them on eBay so can recoup the funds you would like back. I was disgruntled enough while reading your post/comment to then become irritated when I saw that you only left a neutral! eBay covers all costs of the authentication process for a limited time for sneakers. The buyer returned the item used or damaged. Authenticity Guarantee is independent from, and not associated with, any brands sold on eBay. Purchase a card with the blue Authenticity Guarantee badge. For all the details of how eBay Money Back Guarantee works what's covered, what's excluded, and what buyers and sellers need to do please read our full policy. If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. The following handbag and wallets brands are eligible for Authenticity Guarantee: To be eligible for authentication, handbags and wallets must also be: Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will not be eligible. Top grading professionals verify every detail of every card. In most instances, we will notify buyers and sellers with an, Open duplicate claims using other resolution methods, or, Engage in fraudulent or abusive buying behavior, or, Colluding with a seller to wrongly declare an item's value for customs, Filing a chargeback after receiving a refund, Claiming an item was not received when there is proof of delivery to the address provided on the, Falsely claiming an item was not as described, Opening duplicate cases using other buyer protection programs, Returning an item other than the original item received, Using or damaging an item and then returning it, We may provide buyers and sellers with access to each other's contact information in accordance with our, eBay Money Back Guarantee is not a product warranty, For items shipped through the Global Shipping Program, the program's, In certain situations, eBay may open a case on behalf of a user and decide the outcome immediately. When you make a sale, you have to send the item to the authenticator's address provided by eBay. And if that doesn't get a refund, file a chargeback with your card issuer. Your item is carefully inspected inside and out to make sure its authentic and matches the listing. There is no fee for AG at this time. Same problem here. To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. View cart for details. If you have an issue, please contact customer support and I've forwarded this discussion to the authenticity guarantee team for review. What items are eligible for eBay Authenticity Guarantee? Authenticated items are covered by eBay Money Back Guarantee, assuming all other eligibility criteria are met. Please pay within 24hrs of sale (reach out to me if there are any problems). It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. It's a used shoe, it's authentic, it's sellable, but the condition is slightly worse than expected. Opened a dispute and they closed it, even when it was 2 different shoes. 743712524609 b3335a87-7ec7-4034 . Are you a buyer looking for more information? Car & Truck Safety & Security Accessories. The price points are expected to go down to $250 and over eventually. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. Yes, and no returns as per the **bleep** eBay authenticity guarantee. If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. Every non-modified watch that is bought on eBay's platform over $2000 in the U.S. will automatically go through Authenticity Guarantee. Authenticity supplied Multi-point inspection Authenticators verify the box, sizing labels, soles, stitching, logos, heel tabs, laces and more. Sneakers specified as customized will not be authenticated. adding a diamond to the bezel or dial, Vintage watches which are verified as authentic by the authentication partner may contain replacement parts that are not from the original manufacturer if the original manufacturer no longer makes that part, Vintage watches with commonly replaced aftermarket parts, such as a strap, bracelet, crystal, spring bars, or gaskets will be eligible for the program, Sneakers can be in New or Pre-owned condition, Sneakers must be listed in the men's or women's athletic shoe categories. This is a rare case where I would leave a negative, honestly. Learn more in our FAQs. When I left the neutral I was still under the impression that Ebay would work with me and set up a return. - edited This doesn't give the authenticator much to work with. As a buyer, for your transaction to be eligible for eBay Money Back Guarantee: As a seller, for transactions where eBay Money Back Guarantee applies: Eligible payment methods, excluded items, additional exclusions. What if my item doesn't pass authentication, but I have evidence that confirms it's authentic? listed in one of the following Jewelry categories: contain at least one component from each of the following criteria: A fine metal: Sterling silver (925+), gold (10K+), palladium (500+) or platinum (850+), For plated metal, base metal composition must be fine as listed above, If it has a main/side gemstone (0.20ctw or more/per stone) it must be one of the following. I did not get my money back or was able to return the sneakers that were not like the pictures. Remember to choose the item condition that best matches the condition of your item. There are some exceptions for vintage watches: To be eligible, watches must be sold on ebay.com by a seller located in the US, UK, Canada, Japan, Italy, Germany or South Korea. Who wants to wear shoes with no insoles anyway? 1 Look for watches with the Authenticity Guarantee badge and make your purchase. 3. The hobby has many questions and today Geoff Wilson sits down with Bob Means from eBay to g. Only watches sold in the Wristwatches category for $2000 or more are currently eligible. Brand X contracted with the cheapest supplier to produce goods. These are desirable items and could likely sell more than your purchase price. Items with the Authenticity Guarantee checkmark automatically go through our authentication process, so you know youre getting exactly whats described in the listing. If the seller provided tracking details, eBay may close the case automatically once tracking shows the item has been delivered. The seller is required to respond and provide a solution to the buyer's issue. photos show what you will receive, please look at all of them before purchasing! (Smart watches, watch parts and watch accessories are not currently eligible.). Our team of authenticators brings years of industry knowledge to verifying your purchase. If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. . If an item is being returned, the seller is responsible for return shipping. If the item doesn't arrive at the address provided by the buyer at checkout or isn't made available for collection, the buyer is entitled to a full refund, including original shipping costs (if applicable). Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. eBay may hold the return request open for up to 35 business days after the date the return was accepted. Its not like it was preventable. If the authenticator determines your item's condition doesn't match the item condition you provided in thelisting,we'll refund the buyer and return the item to you. 2 business days after receiving the returned item. Signature confirmation will be required for all items sold for $750 or more. Learn more about our. If the seller's trading card listing specifies that they don't accept returns, the purchase through Authenticity Guarantee is considered a final sale. eBay Money Back Guarantee covers most transactions on eBay. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. In fact, they are just cheap mass produced goods. Buyers and sellers are subject to the eBay Money Back Guarantee or other buyer protection policy (if available) of the site where the buyer completed checkout, regardless of the eBay site used to list the item or the registration details of the buyer or seller. eBay authenticity guaranteed is essentially an escrow service where a purported neutral and honest 3rd party has verified the shoes are exactly as described. Buyers and sellers may have a return case decided against them if they do not meet the requirements listed below and/or take action within the time frames specified in this policy. eBay currently covers all . The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. Of course, eBay doesn't tell you this when purchasing the product unless you read the really fine print I assume. When the buyer reports that they didn't receive an item, we'll look for evidence of successful delivery to this address. For all the details of how eBay Money Back Guarantee works - what's covered, what's excluded, and what buyers and sellers need to do - please read our full policy. There will not be an option to appeal these cases, as the appeals have already been denied. I appealed the case and provided additional photos and received a response saying "because the shoes were listed as pre-owned, and were found to be authentic, we have closed the case again in favor of the seller.". Eligible for coverage, when paid via eBay checkout: Additional exclusions and special coverage, including items with limited coverage. Returns should be sent with tracked shipping that can be independently validated. eBay may step in without the buyer asking, if the seller didn't respond to the return request. If the shoes are not as described (eBay considers it a final sale) or if they don't arrive, go to http://paypal.com/disputes to open a case. Tip Once the seller has accepted the return, or 3 business days after the request date, 21 business days after the request date, if the seller never responded, 10 business days after the refund deadline has passed, if the seller is issuing a refund, Evidence that the buyer and seller have each met their, Whether the seller breached eBay policies when listing the item, Whether the item can be shipped back to the seller, The seller will be required to reimburse eBay for the amount of the refund, and, The buyer may not be required to return the item, If the seller doesn't offer returns, the buyer must request a return no later than 3 calendar days after the, If the seller offers returns, the buyer must request a return within the seller's stated return window, The use was necessary to determine the quality or functioning of the item, or the damage was the result of that use, The buyer must request a return but may not be required to ship the item back to the seller. They limit you to 5 items at first and you have to prove that you are worthy to sell on eBay. Just don't purchase sneakers through eBay anymore. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box will not be eligible. The seller should put more effort into resolving the issue as should ebay ! We'll then send sellers a pre-paid FedEx shipping label so they can ship the sneakers to the authentication center, free of charge. When a seller offers an international shipping option (such as worldwide shipping), or doesn't exclude international shipping in their shipping settings, it may result in the buyer completing checkout on an eBay site other than the site used to create the listing. Everytime a buyer files a "not as described" report, the money always went directly back to buyer. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. About half come back with a better grade and some are ruled fakes. Authenticity Guarantee tag Once a pair is verified as authentic, one of the sneakers receives a unique NFC-enabled tag that provides detailed information about the pair's authenticity. Make it yours. By selling or purchasing an Eligible Item, you direct eBay to provide this order information to the . See Exclusions and special coverage. If the seller's trading card listing specifies that they don't accept returns, the purchase through Authenticity Guarantee is considered a final sale. It was, but I quickly realized the pictures on eBay leave out extremely important aspects of the shoes. Premium Service To be eligible, sneakers must be sold on ebay.com by a seller located in the US, to a buyer with a US shipping address. US buyers pay a flat $14.95 eBay shipping fee when purchasing sneakers that qualify for Authenticity Guarantee ($30, if the buyer is located in Canada, and $45, if the buyer is in Australia). If the seller hasn't responded or if the buyer and seller can't reach a resolution, they can ask us to step in and help. I am shocked.. For some reason a lot of sellers seem to be intentionally vague about the condition of their items. Help for buyers and sellers. To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. Expensive lesson. Buyer had me ship to a bad address and now wants a refund? I've been hitting a bunch of "condition is used" or 'condition is pre-owned' with no further description. Wow what you received looks like the sole of the shoe not the inside. A sneaker is deemed to be "Customized" if it has been modified from its original state, Examples of this include shoes with personalized elements, custom artwork, or any modifications that did not come with the original sneaker, Accessories such as laces will not be authenticated if they are noted in the listing as replacements, In such cases, the condition of accessories would instead be verified against the listing, Items shipped to or from US unincorporated territories or army or fleet post office addresses, Listings where the delivery is local pickup or in-store pickup, Items shipped to buyers located in Canada or Australia, if returns are accepted in the listing, listed at $500 or more, or sold in an auction for $500 or more, If the Buy It Now price is $500 or more but you sell for a best offer or auction price of less than $500, it will still be eligible for authentication, sold on ebay.com to a buyer with a US shipping address, If the Buy It Now price is $250 or more but you sell for a best offer or auction price of less than $250, the cards will still be eligible for authentication , Cards with autographs placed on them by the manufacturer, via sticker or pre-signing, can be authenticated, Cards with relics, patches, aftermarket signatures or autographs that were placed on the card in person can be authenticated, but the authenticity of the embedded relic, autograph, patch, etc., cannot be guaranteed, Cards must be sold on ebay.com by a seller located in the continental US to a buyer located in the continental US, Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, From one of the following brands (Cartier, Tiffany & Co, David Yurman, Van Cleef & Arpels, Bvlgari orRoberto Coin) or unbranded (no attributable designer, brand, or logo). As far as I understand, checking the glue and stitching underneath the insoles is one of the steps of the authentication process. The itemwas collected by a third party on behalf of the buyer, Withdrawal of the items in your Collection when stored in the eBay vault. Authenticity Guarantee lets you shop with Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. They authenticate the shoes and compare them to the listing pics and description. The name of the authenticator doesnt strike me as reassuring. Idk lol but i dont think I would ever purchase "worn once" sneakers. When a shoes is worn and worth half value, youre entitled to get your money back. As part of reviewing an appeal, we may ask the buyer or seller to provide additional documentation. Thank you for buying and selling on eBay. You can chat with other members about anything to do with buying on eBay. View cart for details. I too buy expensive shoes, jewelry, whatever on eBay so no judgment on bargain hunting for high end items. But, I seriously doubt they disassemble them (remove the insoles). The seller responds to the buyer's request. Weird scam that could easily be hidden by a smart scammer. eBay reserves the right to seek reimbursement from the seller for amounts refunded to the buyer, if a buyer successfully appeals. A dialog will open as you type your search terms. Visit our Authenticity Guarantee page for buyers. Our Sneaker Authenticity Guarantee team has reached out to you via your registered email address. . I have a strong suspicion that this isn't his first time doing this. I wonder if people know about dr scholls. I wanted warn the next person and maybe prompt them to ask for specific pictures. Totally sucks. There is no opt in or opt out option. Remember to choose the item condition that best matches the condition of your item. Proof of delivery for returned items They also must be sold to a buyer located in the continental US. No contacting the seller, no refunds, period. To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. Tip If we're unable to send refunds to the buyer's original payment method, we may provide refunds by another method such as PayPal, or by coupons or vouchers redeemable for purchases on eBay. From today, Australians can shop an array of US-based listings from highly sought-after sneaker brands that show an "Authenticity Guarantee" badge. However, if an item sells for under $2000 in an Auction listing, it may not be eligible for authentication, Watches specified as "Customized" are currently not eligible for authentication. eBay may step in without the buyer asking if there is no valid tracking information available. Welcome to the Buying board! Why can't I see the buyer's shipping address? If the seller chooses to accept the return, this will then be treated as if they had offered returns in the listing. Eligible sneakers will automatically display the Authenticity Guarantee check mark in the search results and in the top right corner of the item page. Yeah it really is awful. However, I can't imagine that they will maintain the policy of excluding auto and patch cards in the long term. Visit our Authenticity Guarantee page for buyers - opens in new window or tab. US buyers pay a flat $14.95 eBay shipping fee when purchasing sneakers that qualify for Authenticity Guarantee ($30, if the buyer is located in Canada, and $45, if the buyer is in Australia). Luckily most scammers arent that smart. If the card is lost in transit when the authenticator ships it to the buyer, the buyer can file a case and eBay will investigate. When a buyer requests a return within the seller's return policy, the seller must allow them to return the item for a full refund. You find an item with the Authenticity Guarantee badge and purchase it. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. I noticed it from more legitimate pictures on another site. If a package arrives empty or was damaged in transit, the buyer should accept the delivery and report that the item doesn't match the listing. Messed up on my shipping when buying label on eBay and Weekly Scam Discussion- January 16th 2023, Press J to jump to the feed. We require all of the following to prove a successful on-time delivery: For eBay Authenticity Guarantee items, additional evidence is required. This program is terrible. How does Authenticity Guarantee work? Sneakers specified as customized will not be authenticated. What is Authenticity Guarantee? ("free returns" or "buyer pays"). I hear you, the guy had over 300 feedback 100% positive. Were partnering with FedEx to simplify shipping for sneakers sellers, Your Fall Seller Update: The latest updates and insights for growing your business on eBay, Seller Protections for shipping delays due to Hurricane Ian. Once eBay steps in, eligible sellers will no longer be able to issue a partial refund to the buyer, even if the item is returned used or damaged. I contacted eBay to say that the shoes were not as described and my case was immediately closed in favor of the seller. I got screwed and hate it. 01:16 PM. In some limited situations, we may extend the time frames specified above for buyers and/or sellers to take action and meet eBay Money Back Guarantee requirements. 747761838782 708c27a7-4f4c-4d13 . Returns for final sale purchases are only eligible for coverage under eBay Money Back Guarantee when: Final sale definitions by product category, Trading Cards - opens in new window or tab, Luxury bags & accessories - opens in new window or tab. [collection] Oh hey it's those shoes everybody else has Rancourt and Co Natural Chromexcel Beefroll Loafer Review Fedex wants me to pay a fee to deliver my order. I hate Ebay's authenticity guarantee. Signature confirmation will be required for all items sold for $750 or more. There is no opt in or opt out option. If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or for original or return shipping costs. Sellers are required to deliver the item as it was described in the listing. All sales are final. Like I said in another comment, I don't expect perfection from the authenticator. Buyers can find estimated delivery information in their Purchase history. If the seller sends funds to the buyer to pay for return shipping, the seller will not be refunded the amount by eBay even if the buyer chooses to not return the item. eBay Authenticity Guarantee. Trading Cards have a more limited return window. Copyright 1995-2023 eBay Inc. All Rights Reserved. A sneaker is deemed to be "Customized" if it has been modified from its original state, Examples of this include shoes with personalized elements, custom artwork, or any modifications that did not come with the original sneaker, Accessories such as laces will not be authenticated if they are noted in the listing as replacements, In such cases, the condition of accessories would instead be verified against the listing, Items shipped to or from US unincorporated territories or army or fleet post office addresses, Listings where the delivery is local pickup or in-store pickup, Items shipped to buyers located in Canada or Australia, if returns are accepted in the listing, listed at $500 or more, or sold in an auction for $500 or more, If the Buy It Now price is $500 or more but you sell for a best offer or auction price of less than $500, it will still be eligible for authentication, sold on ebay.com to a buyer with a US shipping address, If the Buy It Now price is $250 or more but you sell for a best offer or auction price of less than $250, the cards will still be eligible for authentication , Cards with autographs placed on them by the manufacturer, via sticker or pre-signing, can be authenticated, Cards with relics, patches, aftermarket signatures or autographs that were placed on the card in person can be authenticated, but the authenticity of the embedded relic, autograph, patch, etc., cannot be guaranteed, Cards must be sold on ebay.com by a seller located in the continental US to a buyer located in the continental US, Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, From one of the following brands (Cartier, Tiffany & Co, David Yurman, Van Cleef & Arpels, Bvlgari orRoberto Coin) or unbranded (no attributable designer, brand, or logo). Copyright 1995- 2022 eBay Inc. Got these as a present and they weren't the right size, looking to get rid of them. Something went wrong. Need to report a problem or not sure about the next steps? Tough judgment call for the authenticator. From found to yours. Sellers are required to deliver the item to the address in the Order details, unless the buyer selected a local pickup option. Sneakers specified as customized will not be authenticated. However, if an item sells for under $2000 in an Auction listing, it may not be eligible for authentication, Watches specified as "Customized" are currently not eligible for authentication. Both buyers and sellers must meet all applicable return requirements. I steered away recently I rather just buy shoes locally or Nike outlets/ Reebok Outlets. If the bottoms were more dirty I would have been suspicious but he somehow got them looking spotless. Well, you can always just resell the shoes on ebay. It's sent and authenticated. When you make a sale, you have to send the item to the authenticator's address provided by eBay. 1. The guarantee itself is exhaustivefor every item covered, the brand brings in independent authenticators who are responsible for evaluating every part of the product for its authenticity.. Also make sure you leave negative feedback. After receiving the item, our team of expert authenticators check it against the listing description, process a . 03-25-2022 Currency exchange rate applied to refunds. If eBay determines that a buyer is entitled to a refund under this policy and issues a refund to the buyer on the seller's behalf, eBay may seek reimbursement from the seller by invoice, or by collecting the amount of the reimbursement from the seller as described in the Payments Terms of Use - opens in new window or tab. Buyers will see the badge in the search results page, the view item page, the checkout page and their Purchase history page. Authenticity just means the brand name company got a cut of the money. It's worth noting that eBay takes a 20% . Why can't I see the buyer's shipping address? Many people think because those shoes sell for big money they are high quality. Im sorry this happened to you. Single ungraded cards $250+ are eligible for the service at this time. I guess one solution is to avoid buying from the intentionally vague sellers and buy from sellers who accept returns and/or properly describe the condition of their items. The latest date for the buyer to report that the item hasn't arrived is 30 calendar days after the latest estimated delivery date or 7 calendar days after the event date, whichever is later.
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