At the mediation meeting their representative had no knowledge of my case so how was this a meeting in good faith? Voucher abuse? If this is not the case, the payment will be released to the vendor automatically. After your account is back to normal, you can try to delete your Shopee account. Its a very stupid discussion. Jerico is a business graduate who loves to write about e-wallets, shopping apps and banking apps. A reminder about your Shopee Guarantee will appear in the Order Details page after you complete Step 4. What happened to your account now? Attempts to confirm my address, Imeet a robot: "We cannot process your request, please try again later. Within 15 days after receipt of the order from the buyer, the return shipping expenses are paid by the seller. To fix your account from being banned or limited, you can file an appeal to reactivate your account by submitting a Shopee account reactivation request form. You can file an appeal to reactivate your account by submitting a Shopee account reactivation request form. Pro, Very same situation here! In order to do so, go to the Order Details page and click Extend Shopee Guarantee. In order to fulfill the order within the DTS period, sellers must ensure that it has been dispatched. hi alex, i am currently in the process of setting up the tenant. To start the conversation again, simply With Ginee on your team, youll find it much easier to manage the stores and increase sales overall. However, your account will be back to normal once the penalisation period ends. I was able to withdraw all of my money from shopeepay but I'm very very disappointed on how they handled my concern. Having trouble managing your online stores? "Mr" or change the offending word and the order goes through fine. By the way. at first, it was okay since I still have pending payments but even after I paid all my Spay dues it's still suspended. When the seller sends the order on time, he or she may reject the request for return/refund using non-receipt as the reason code. Its faster way to helps you profit! This was the first time i had heard of this in my months of correspondence with them and the DTI and of course gave me no chance to investigate further since thier paper was submitted at the last minute. Valid photo ID (e.g. Sorry, we are not able to process your request. Sellers have 2 calendar days to respond to Shopee. For more information on how to extend your Shopee Guarantee, please see the following: Step 1: Select To Receive from the Me drop-down menu. Report to CS totally cannot help. They refuse to tell me how much i have to pay because of security reasons. My platinum tiered account also suffered the same fate. What will happen to my transfer will it arrive to my bank account? Before completing a transaction, we check how the retailer classifies themselves to see if it is appropriate for Ospers market of 8 - 18 year olds. Doa Julia Vargas Ave. cor. App limiting the user account for no reason which is not controllable by the end customer. They also banned me without providing any proof of my violations. We have exact same situation. Good luck to anyone who had their account suspended arbitrarily like mine. Show. For genuine grounds, the seller wishes to refuse the buyers request. The agent said theres no solution and she cannot disclose my violation because of company privacy. If that's the case, you'll want to reach out to customer service. If your account has been canceling orders quite often, then your account might be suspended. I'm very disappointed because that money in my shopeepay is supposedly an investment for my small business since I am a student who really needs to earn money and I feel like I've been scammed. Related: Who are Shopees Delivery Partners? After you login successfully, go to the Me tab. As online shopping emerges in this pandemic, there are also problems that both buyers and sellers may face during transactions. In the end, in a few minutes I am banned from my long time account with a tiny existing coin balance of around 6700 coins translating to around 30 US cents. Sorry, we are not able to process your request. March 21, 2022. Shopee sucks, a lot! A simple fix is to prefix the name with a title e.g. If buyers have not yet received their orders, Shopee will grant them a one-time, three-day extension of the Shopee Guarantee period at no additional cost. If the retailer classifies themselves as a certain kind of business, Osper will decline the transaction and text the parent or guardian instantly letting them know it has been declined. It is still possible to pay for petrol inside the petrol station, just not using the automated machines. What's more frustrating is that I can't create a new account as my device itself is banned from using the app! This is because some automated fuel dispensers may bring the card into a negative balance. Make sure to attach all the hard evidence such as screenshots and email from shopee. ", User profile for user: I dont use spaylater and I have shopeepay balance in their system. It really really sucks! I have the same situation. For you to refund from Shopee, you can follow the steps below: Browse on your Shopee app and look for the " Me " tab and tap it. Take note that in order to raise a request of Return/Refund, the date must have passed the Estimated Delivery Date or once the order has been delivered. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'digiwalletsph_com-large-leaderboard-2','ezslot_11',108,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-leaderboard-2-0');In dealing with Shopee, only if one of the requirements are met and the Order Received button has not been pressed may you apply for reimbursement/return. WE HAVE SAME PROBLEM HERE. I went as far as filing a complaint witht the DTI Philippines. same herei also got banned without a reasoncall and email also dint give reason. Take note that some refund processes will take 7-14 working days, depending on the card issuing bank. Then communicate with Shopee Malaysia customer service. Got banned out of nowhere for Shopee Singapore. Hi, Enter Verification Code sent via SMS, then click Next. Hes also the one behind Pesohacks.com and Ballunlocked.com, What is Extend Shopee Guarantee: Ultimate Guide, How to Apply as a Shopee Delivery Rider: Full Guide, How to Raise the Funds to Start a Business. What are the next steps? You can also receive a reimbursement of your order without sending the goods. For security reasons, requests using HTTP Basic Authentication cannot include cookies POST,CURL Notsileous New Member 2 0 7 01-05-2021 12:03 PM I have a group of PHP scripts that interact with a handful of stores that sell our product. Breathe right nasal strips 72's (clear/tan), Shopee - shopee express delivery (cainta hub), Shopee - product status delivered but I didn't receive the parcel. I am experiencing this right now they say according to their system I have a linked account that has Spaylater due. Trust it or not, it's up to you. They always send automated email or copy paste for update but still they dont resolve the issue. How did u all withraw ur balances? How to unbanned Shopee account? ask a new question. Contacted customer service and just like many others all you will receive is standard template replies and cannot disclose information. you can reach me send me email here alexritram09@gmail.com. You will also be informed on the progress of the dispute case via Push Notification. Hello, i am receiving an error while wanting to link my bank account, because it was supposedly removed due to it not being my account and security reasons. Same situation. Asking why refund request by buyer . This content may be old or outdated. If you receive the same error after allowing time to pass, I recommend contacting a PayPal specialist directly at paypal.com/contactus for additional assistance. If the system rejects it, there is no way for them to override it. How to Create Shopee Seller Account: Start Earning! TIA. I filed a complaint already. The tracking number of the order can be proved in this situation. pubs, nightclubs), Dating/Escort Services (i.e. Ginee Omnichannel allow you to automatically sync every stock from all of your online stores. casinos, betting shops, betting websites), Alcohol Establishment (i.e. Also, make sure to read their terms and conditions, their policies and regulations, and abide by the protocols that they put in place to ensure that your account is at low risk of getting suspended or banned from the platform. Once you have done, click the Submit button. (e.g., wrong color, size, or product), Your parcel is damaged. Shopee does not conduct thorough review, despite their assurance of it. Proceed on to the " To Receive " button and search for your order. Please remember that account deletion is permanent and irreversible. ", a robot: "We cannot process your request, please try again later. However, it shows the message above. Just like that bam! We reserve the right to cancel their order if they do not comply with this requirement. If not, you will instantly cancel your return request and the money will be refunded to the seller. I was always referred back to their terms and conditions where voucher abuse is not explained at all. However, after clicking on the weekly coin collection chart to collect today's coins, I was kicked out and banned from Shopee. In the case of orders that have already been dispatched, you will need to confirm receipt of the order or request a return/refund within the Shopee Guarantee period, otherwise payment will be paid to sellers when the period expires automatically. https://tools.usps.com/go/ZipLookupAction!input.action, "We cannot process your request, please try again later. Secondary is their customer support is rather superficial as well as their software or business logic is really suspect. Please try again later. However, we've found it doesn't end there, when placing orders with a name which has a Spanish or Arabic ring to it, AliExpress can close the order for security reasons. Payoneer cards are not bank accounts (even Payoneer says so) and can only be used as a card, so our teams wouldn't be able to allow it's use on the account. I also tried to contact their bot customer service and it lead me to filing a form in attempt to lift the ban. Mac OS X (10.7.1), Nov 25, 2011 12:01 PM in response to iustum. Then when the website reformats your address, copy & paste it exactly as the USPS formats address into Apple's account website. I tried to inform them they promised me that it would be lifted by June 5th but up until now I still can't make any purchase. Their customer service sucks! I think they just hate the idea of people earning credits easily. Ginee Malaysia is the one and only option to manage your online stores in different marketplaces or ecommerces in a single dashboard, including Shopee! Prior to applying for a refund request, locate and tap on the specific order you want to request for a refund. Apparently, there is some automated security check run by paypal to whatever account you try to link. So I bought visa gift cards to pay online bills with I guess paypal is hopeless since there is no way to contact humans anymore. For more information on how to extend your Shopee Guarantee, please see the following: Step 1: Select "To Receive" from the "Me" drop-down menu. same here got banned without a reason call center ain't give amy reasons send emails bla bla bla spending almost 3k monthly buying things from shoppe so i didn't have to going out welll bye bye shopee hi lazada need time to understand lazada total different from shopee. Yes, a Shopee Seller has the right to refuse a refund from its buyer. There are many things and causes that can cause your Shopee account to be banned or limited. Proof of purchase (e.g. Wait for a few hours up to a few days and make sure to check your e-mail . consignment note, airway bill, and/or tracking number). This review was chosen algorithmically as the most valued customer feedback. An example could be if a young person is attempting to purchase a coffee from a cafe but the cafe has classified themselves as somewhere that sells alcohol, this will cause the Osper card to be declined. grrr, The same thing also happened to me. Your billing address format has to be exact. Then click the " Return . I import the orders, update tracking, and feed our inventory. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. They can't even explain the specific reason how the violation occurred. Like wth? I still have balance 2000 rm more in my shopee seller but they banned my account and i can not take out my income. Since few days cannot send my money anywhere. 1-800-MY-APPLE, or, Sales and I acccept that I did enter wrong amounts in Bank confirmation but I didnt recieve any email of that. Please try again later, Re: Sorry, we are not able to process your request. The following requirements are as follows: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[336,280],'digiwalletsph_com-leader-1','ezslot_5',109,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-leader-1-0');How do I get a refund from Shopee? Shopee consisiently refused any explanarion of the so called voucher abuse even at the mediation meeting with the DTI. I have to pay for the month of May and my account is Restricted. Will wait for their reply. This site contains user submitted content, comments and opinions and is for informational purposes No problem right? Then download the Shopee app in the emulator you have downloaded. After several exchange of emails they told me that my offense now is fake order creation and free shipping abuse. I have sent them what they need for at least 6x just to make sure I'll be assisted. Well good-ridden of Shopee then. Should this be the case, you will not be able to appeal. only. All postings and use of the content on this site are subject to the. Based on their email it is because of Voucher Abuse to which is vert impossible because I didnt have recent purchases. My account is suspended because I had a late payment on my Spay. Ive read some of the articles having same issue. Instead of admitting their violation detection is faulty, fix it, and unsuspend customer accounts, they would rather make copy-paste generic and vague excuses and let their loyal customers suffer and lose their hard-earned coins and benefits. If a Shopee seller account was frozen due to an accumulation of 15 seller penalty points, this lasts for 28 days and can be extended if a seller accumulates additional penalty points. Worst, I received an email from Shopee suspending my account. Full description of the business model (e.g. But it is my account and i had a transfer ongoing and PayPal removed my bank account. Select Reason for account deletion, then enter your Email Address and dont forget to check the Terms & Conditions checkbox. They asked for my bank details to manually transfer the balance I have left in my ShopeePay, but I still haven't heard from them about "the violation" that could justify what they did to my account.
shopee for security reasons we cannot process your request
Publikováno 19.2.2023