Dispenser may require service. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check the notes in cassette #3. Upgrade Cash Dispenser Firmware or re-download 3. Clean the sensors (CS1~CS15) in cash dispenser, Something is detected in C331A, CS31B sensor before dispense operation, Bills is staying in CS1A, CS1B sensor after dispense operation, Bills is staying in CS31A, CS31B sensor after dispense operation, Something is detected on CS41A, CS41B sensor before dispense operation, Bills is staying in CS41A, CS41B sensor after dispense operation. Check CS13 sensor (note jam and dust)2. Realign notes in the cassette 3. Check Main Motor Encoder Slit 3. Refer to E7. Check and reseat all belts. Failed to communicate with Receipt printer when connected to SP open, 1.Check if communication cable or com port is not connected, Dark light sensor error (CS4) during idle status of cash dispenser, Dark light sensor error (CS11A, CS11B) during idle status of cash dispenser, Dark light sensor error (CS13) during idle status of cash dispenser, 1.Replenish receipt paper in paper charger 2.Check the status of Near End sensor and its connctor. Check Cash Dispenser EP ROM Version or specification, When CS15A or CS 15B sensor is detected as dark after initial recovery, 1. Contact to technician support team. It can be as simple as the cassette being empty, rollers need cleaning to a firmware upgrade to the CDU. Check the replenished amount and replenish 2. Rearrange notes in Cassette 2. Error of being removed 2nd cassette before separate rejection, 1. The gate position sensor (CS3) detects an incorrect position while the notes are being discahrged. After terminating self-test and initialize receipt printer, 1. Set cassette #2 correctly 2. 4. Reinitialize the ATM to put back in service. Strict test of products Our Team: Research and Development Department Remove a dust on the CS13 sensor. MB1000 check condition of the clutch alignment screw. All call appearances on the specified address are currently in use. Clear jammed notes or call your service personnel. Clear notes from dispenser. Otherwise the printer needs service. . Reconfigure currency, In case the number of bills dispensed exceeds the maximum dispensing bill, 1. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit. Check CS3 Sensor Cable 4. Check phone number. Contact to technician support team. One or two instances of this error does not usually indicate a defective part. Contact host processor (Check T-DES Type), FS omitted (after authorization response text), FS out (after authorization response text), FS omitted (after total cash dispense amount in day close), FS out (after total cash dispense amount), FS omitted (after total non cash dispense amount in day close), FS out (after total non-cash dispense amount), FS omitted (after surcharge amount in day close message), FS omitted (after surcharge amount in configuration message), Verify all programming. Remove any notes from path, verify amount of dispensed notes. Initialize Pin SP. Usually caused by loss of battery power to the CDU mainboard. Check bill jam or no note in cassette #2 2. Check Cable / Device Remove a jammed note on the gate 2. Clean CS4B, CS2 or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Resolution: Shut down and restart ATM. Check if communication cable or COM port is not connected. Press Enter -> Clear -> Cancel -> 1 -> 2 -> 3. 2. Once the master password has been reset to 555555, enter the operator functions and clear the NVRAM under System Setup -> System Control. Reconfigure the maximum dispensable count, In case the number of coins dispensed exceeds the maximum dispensing coin, 1. 9701152: EPP is down when it receives an 'Clear Func Key' command: 1. Disconnected by rejected call from remote party Try again later. Check cash dispenser driver (CDM SP) version 2. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), Sensor detects note in delivery path before CDU dispenses. Remove note from the CDU delivery path. Check the status of Black mark sensor. Cash quality, condition of the rollers in the cassette can effect this condition. Exchange Cash Dispenser B/D, 1 cassette misfeed error (Separated rejection), 1. Close the lever of print head completely. Phone line connected to ATM will not support data communication. Initialize after Power On/Off4. 4. Check dust existing in CS5 Sensor Guide 5. Reboot ATM. Remove notes on CS2 sensor 2. Exchange a sensor after abnormal operating CS3 Gate detecting sensor.6. Try Balance Inquiry. Check the status of setting paper2. Remove note from the CDU delivery path.2. Rearrange notes in Cassette 3. Straighten and shuffle cash in the cassette. Check the Cutter module2. Check vault door switch. Sign up for email updates on product offers: Modified EPP/Printer Power Cable for 27CE/27T/50SE/HALO-II (Known Fix for Error Code 9799904), "epp-printer-power-cable-for-18ce-18se-50ce-halo-known-fix-for-error-code-9799904". Failed to read Register of EPP. Both sensors must be blocked for this error to occur. Check BIN List. To show that there found abnormal condition on the power-line. Check if the CS3 sensor cable is disconnected4. 2. check battery back-up SRAM. Contact telephone company (Check telephone line connection. Error for the double note detection during separation. ), 1. Initialize. Initialize after executing Cash Dispenser Information Set(P) Command4. Exchange sensor after abnormal operating CS13 Sensor, Error if total reject is more than 20 sheets, 1. 1. We have offices in most major US cities but service the ENTIRE USA. Contact telephone company. 1. At Hyosung, we design our machines from the ground up. Check if the CS3 sensor cable is disconnected(CN10 #9~10) 5. 3. 2. NOTE: Do not use metal objects to clear the jam. Upgrade the Cash Dispenser firmware or download software again3. Check wiring connections to the CDU main board. Transaction was denied by host. Check foreign objects at the position of the CS5 4. Verify host phone number See D170x. Adjust the micro-switch if needed, also check the white plastic clips that hold the cassette in place. 3. Check all wiring to mainboard. Initialize after resetting the power 2. Check and reseat all belts. Reconfigure the maximum dispensable count, 1. Something is detected in C31AB sensor before dispensing bills. Reboot ATM. Remove a jammed note at the position of the CS13 sensor3. Remove jammed paper Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. Test Modem. Install after rearranging notes in cassette, Continuous 3 times error if note is long (once tried, twice retried)=>Separated rejection, 1. Service Center; FAQs Read data of Read Double Sensor Command, Gate operation sensor (CS3) error before initial recovery, 1. Bills is remained in CS41AB sensor after dispensing bills. 2. 1. Open the vault door. Check backup battery. 4. Check Host Connection. Check the status of setting paper 2. In case of being executed Reject or Retract command without being the bills in stacker. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Mount the retract box or open the box cover. (This is equivalent to the -1/-1/-001 error when using Windows RMS). Clean dispenser. 2. 1. If roll is ok, then try the reset button on the printer. CS4 sensor detects note in delivery path before CDU dispenses. 1. 6. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). No carrier (while sending/receiving data after dial connection), No Carrier during ENQ data receive from host. Low Cash. WebRMS could not retrieve the local ATM time. Remove notes jammed in CDU 3. Check for notes in the Cash Dispenser. If you need an ATM machine, anywhere, we will provide it for you. ), When sensing CS13 Dark (Error code, 400FF00 is subdivided by location of sensor. Remove and replace cassette - Check the micro-switch located on the inside left wall of the dispenser. 4. 2. Check the thermal printer head and change if necessary. Check the Cutter module. Check if each sensor is mounted.1. 1. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less than the number of required notes, 1. Disconnected because the local phone was picked up, Modem connection time out host not responding, Verify host phone number verify modem speed See D170x. Co Op ATM Services Is this better than owning an ATM? 9701151: EPP is down when it receives an 'Get Status' command: 1. Check the cassette catcher2. Do RESET at Operator Function 2. Bills are remained in CS1AB sensor after dispensing bills. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor 4. 3. Check the status of Near End sensor and its connector, 1. ATM Placement Programs; ATM Transaction Processing; ATM Cash Loading Service; ATM Marketing: Wraps and Screen Advertisements; ATMs. Check CS3 Sensor BKRT 3. In case other command is executed in Cash Unit Exchange, Cash dispenser service is already cash in state, In case the cassette counting dont match, In case the number of cassette dont match. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On) 972210. Check notes index value, 1. Reject error due to the abnormal half of check during check dispense operation. Replace the reject solenoid 1, 1. Remove dust in CS1A, CS1B Sensor5. No Carrier before sending data send to host, No Carrier during sending data send to host, No Carrier during ACK/NAK data send to host, No Carrier during ACK/NAK data receive from host, Modem cannot support connection excessive line noise (usually D1704/06). Phone line connected to ATM will not support Data-communication. Check the status of Near End sensor and its connector, 1. Replenish receipt paper in paper charger2. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1B sensor). Straighten and shuffle cash in the cassette. Something is detected on CS41A, CS41B sensor in initialization. In the case of a new installation, if master keys are not bound properly, Terminal ID is not active or if programming is not correct for the host this can occur. Dark light sensor test error (CS11A, CS11B, CS4) during initializing. Remove jammed notes on Cash Dispenser return path 2. In most cases you may have to remove the printer to locate difficult jams. _ Reset number of check sheets after troubleshooting. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Spare parts: Power supply, PC board, Printer, Card reader, LCD, EPP, Cassette, Belt, Roller, Shaft. 4. Mount the retract box or open the box cover2. Check dust in Main Motor Encoder Slit 4. Otherwise the dispenser may require service. Call your attendant. This is not an error in particular, but a simple warning that someone was locally on-site at the ATM, and used its Operator Function menu. Check transaction with the processor. Clean CS4B. Double detect module may require adjustment. Remove note from the CDU delivery path.2. Replace the Cash Dispenser B/D, 1. Check the status of sensor and its connector, 1. Something is detected on CS41AB sensor during dispensing bills. The NVRAM has been cleared, and the master password must be reset to default before the ATM can be reprogrammed. 1. 1. 2. 1. Sensor is located along the delivery path right after where the note exits the 3rd cassette. Call your attendant, Pinpad (EPP) is down when it receives an Initializing command, EPP is down when it receives an Get Status command, EPP is down when it receives an Clear Func Key command, ** Reference https://hyosungamericas.com/. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. Reconfigure cash dispenser at supervisor mode. Delivered data time out of EPP. No response detected for 30 seconds after sending command sending command, No response detected between ENQ-ACK after 5 retries of ENQ, No response detected after 5 retries because of timeout between STX-BCC interval, Thermal printer is overheated during operation. Initialize after Power On/Off 4. Something is detected on CS41AB sensor during dispensing bills. Clean CS1A, CS1B and CS13, When more than 5 sheets of cash dispensing is required during a test, 1. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1) for initializing, 1. Check CS3 Sensor BKRT3. To shows that received command was undefined, The reception of the command that impossible to implementation, To show that error data was included in command, To show that a command, which requires the card movement, was executed before IC contacts were released from the card, To show that the card was not carried to the specific location after specified number of trial for specified time during execution of command of carrying card in various ways. 2. Most typically a COO11 error, this would indicate a bill jam at the exit sensor of the Cash Dispenser. Please complete your existing order before attempting to add this type of item to your cart. 2. If all programming appears correct, contact the processor and have them trace the Terminal ID. Also check that black and white, 2 wire connector is properly connected at rear of main board. 1. Clean CS2 and CS4A, CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Verify operation of exit gate. You may need to remove the printer to clear jams. Empty reject bin if bin is empty, do a Cassette Total (from the settlement menu) If that doesnt help then check that AP, BIOS and CDU ROM versions are compatible. Check the Cash Dispenser firmware version and refer to specifications. Remove jammed paper between printer head and rollers. Clean CS2, CS4A and CS4B, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Rearrange notes in Cassette 3. Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Check notes in 1 Cassette 2. Check the condition of the white plastic cassette retaining clips in the dispenser. Remove a dust and foreign objects on the CS31AB or CS41AB sensors. (Currency, Denomination, etc. Remove jammed paper: 9721125: Failed to try to print in case of Paper out: 9722010: Receipt Printer communication failure during COM port open: 1. 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