on If I hotspot from a phone I can get internet on all devices. Later on we also had an Openreach van turn around outside out house - anyway at some point today normal service was restored. A red light means there is a problem somewhere. Your Hub will restart and the Power light will glow steady blue. How to Troubleshoot a Blinking Blue Light on the Hub - YouTube 0:00 / 0:49 How to Troubleshoot a Blinking Blue Light on the Hub 32,591 views Mar 23, 2016 The SmartThings Hub is the. Broadband light is blue, but I can't connect to the internet. Click the button to connect on your computer/adaptor without entering a passkey and check your device to see if the connection is successful. We had the one about the phone on the 19th. Re: Light on router is blue but no internet connection! Yes I have. Hope this helps you. Give it a couple of minutes and try again. Connect a device to your Hub. 01-06-2020 You should still get a good connection. He it trying to book an engineer (external) to check the line. Business Smart Hub 2 Business Smart Hub 1 And if the problems cant be fixedheres Simply touch the power button to wake it back up. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Can you post your router stats and we'll take a look? (Instructions for an Android device are here.). Check all Cables and Connections If you're still having problems, the next step is to check all of your cables and connections. Find your broadband network login details. If you see these colours when youre not starting up your hub, follow the instructions to resolve the problem. Don't forget to check your microfilter if you have one. If there are no lights, check the power cable is in firmly, and connected to the mains. on Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. I've run a few tests down your line and I'm not picking up any issues, except when I'm running a log check I'm seeing the username your router is still trying to connect with isSETUP@PLUSDSL.NET. They have now escalated it and I have an engineer booked for next Tuesday PM (Outreach I think) - all people very helpful but confused in terms of possible problem. EE Limited is authorised and regulated by the Financial Conduct Authority for the provision of consumer credit. On the back of your Smart Hub, you should see a grey socket with the word Broadband above it. This will tell us at which stage EE have got to. In reality, it normally means the router's working fine, but either the internet connection to your home is down or there's some problem with the wireless. Look for a tab that says disconnect and click on it. We'd like to help so please get in touch. You can switch it on via the Hub Manager. When you first plug in your Hub, please wait for it to sync - this usually takes about four minutes. Give it a couple of minutes and try again. Make sure your Mini Hub is turned on and charged up or plugged in. Any joy? Thats easier said than done if you have no internet connection, but if you do have a smartphone, turn off its Wi-Fi and use mobile data tofind out Thismay be because your broadband connection isn't set up yet, or because there's an issuewithyour broadband. 2 users liked/thanked this post: Or at the very least, find out if theres a good internet connection on a different device even if you cant replicate the problem exactly. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. appears to be unstable / he is worried things might drop out again. Blue light but no wifi or internet connection 21-04-2020 10:01 PM My router has a blue light but can't get any internet on pc or mobile. Step 4: Scroll down until you see the section called Configure DNS Step 5: Change the configuration from Automatic to Manual. A flashing light or steady?Have you just joined EE BB or were you already with EE BB? 16h24. If the light doesn't turn blue, use a paper-clip to press your Hub's Factory Reset button. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: Step up your cyber-security, Save time, manage your account, and check your services at your fingertips. Engineer said there must have been a line fault. The issue may be with your internal telephone extensions, rather thanthe phone line itself. high tea intercontinental sydney; kimpton blythswood square hotel Here's some tips to find the issue and get it fixed. when you dial 1470 17070? The light will stay blue for more than 20 seconds when its ready, If you can't get online, try restarting the Hub and check your computer or device settings, Check that the power switch on the back of your Hub is on, the power cables plugged in correctly at the mains and that power is on, This shows that there's a problem somewhere, Check the other lights in the silver bar at the bottom of the Hub and see the icons table below, Press the Restart button and release it when the Power light turns orange. 30-05-2020 If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 31-03-2020 If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. 30-05-2020 All the lights will flash and turn blue. Wait for the blue light. Try switching your device off and on. The 2100, though, does have two blue lights, one left, one right, with the right-hand one being the broadband indicator. 22h44, Thanks - I will grab that data - here is some general info, on Sorry, I'm fresh out of both ideas and guesses but I'd love to know the cause, can you post when you find out? Broadband needs a working phone line. In the box that says broadband username you need to type your plusnet user name followed by@plusdsl.net In the password field you need to clear all the dots out and enter your plusnet account password . Just plug your Smart Hub into your master phone socket. Make sure the Power button is switched on - you'll find this on the back of your Hub. Check the power button on your Hub is On. Tech Advisor helps you find your tech sweet spot. This table shows how long each stage of the start-up process should last. 23h08. Connect a device to your Hub using a cable or wi-fi. This really can help. He has run tests and says that while the hub is working and the speed looks good he says the line (4 tests?) That is also showing a blue light but no internet on all devices. If you need to disable this, follow these steps in reverse. Ah ok. Can you try this guide to see if it helps? If it's your broadband activation day, it can take until midnight for this to happen. On the Plusnet hub it says 'connected'. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. The power is off or the lights have been turned off using the Hub Manager. So, grab another device and see if the issues are the same on that. Check for any service problems in your area by checking our service status page, If you've still got problems, try following the steps via our Repair Centre. Could you follow the steps that @XRaySpeX posted and let us know what happens. 11:33 PM. Check the power supply and that your Hub is turned on. CloudFlare DNS is free, fast and seems to respect privacy. Your broadband is active, but your Hub can't connect. If this doesn't work turn your Hub off and on again using its power button. Step 4: Scroll down until you see the section called Configure DNS. The BT Home Hub 4 has four antennae and is capable of dual-band Wi-Fi. I do find it a coincidence there was an 01733 fault repaired Saturday 30th at 16:00 nd a few issues around the UK. 13h59. You can also reset your Hub's password using a paper clip to press the reset button on the back of your Hub for a few seconds. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning like wireless is switched off. Fibre customers might have an Openreach modem installed. 31-05-2020 The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Check the power cable is correctly inserted. Second, check that you havent got a If it's flashing red, it didn't connect - give it a couple of minutes and try again. Click on your model of Hub to find out what the lights mean. It has five antennae and uses four Giga ethernet connections. Hmm. 30-05-2020 Wireless is switched off either for the 2.4GHz or 5GHz bands or both. Your broadband username or password is wrong, and your Hub can't connect. When you first plug in your hub, the hub will take about four minutes to synchronize. Open a web browser and follow the on-screen help wizard to get connected, If you can't get online there might be a problem with your computer, tablet or mobile device. Open your web browser and visit http://btbusinesshub.home/. https://community.plus.net/t5/My-Router/Hub-One-Dropouts-Firmware-DNS-issue/m-p/1770498#M21777. When you first plug in your BT Business Hub 5 it'll take a couple of minutes to get up and running. It is variations on a theme with all other devices (windows 10 / Android etc) - if I hotspot from any device everything can access the internet fine. I am sure this is a upstream issue / not local to me. 30-05-2020 If it occasionally flashes orange then pink/purple between periods of steady blue, please wait until it glows a steady blue - this can take up to 24 hours. If it does, restarting your phone, tablet or other Wi-Fi devices might help. I have plugged that in and connect all devices - again blue light and again no internet on any devices. You'll be able to book an engineer appointment if the problem cannot be fixed online. If you still can't connect to the mobile network, contact us. Hi, Ive just had the same issues tonight. Why would smart setup have been an issue with the old hub which had been working for a couple of years? Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. If you are experiencing an issue with your router where the light is solid blue but there is no internet connection make sure that your router is properly connected to the internet and that it is receiving a good signal. If the light isnt a steady blue there could be an issue, but there are things you can do to help resolve it. Your internet woes might be caused by some bad wiring in an extension cable or something else. Is the power cable plugged in and switched on at the mains. Re: BT Hub - Blue light on but no internet on any devices. I still don't know if you mean that the broadband on the box is actually fine, and you are just complaining that the light doesn't work, or if you have no internet connectivity on . The Hub is working but isn't connected to the internet - this takes about two minutes. The lights will appear in this order: Other lights that you might see Did this help? BT have an engineer due to attend in around 3 weeks time. The help and support page aren't working and the phone lines not open!!? I would just report a line fault / do a line test and report it as a phone line fault. Updated 06/10/2022 If it stays orange use the Contact us link at the bottom of the page. Turn it off and on then try again. There's a problem. On Monday no lights on the Openreach modem were on. I happened to also have a new Hub ordered on this account a few weeks ago. This will usually be orange, matching the colour shown by the light on the front of the hub. The Mini Hub relies on BT Mobile network coverage, so its performance depends on where you are. You have a broadband connection if you can't get online there might be a problem with your computer, tablet or mobile device. Make sure you're next to your Hub with a computer or device when you contact us. on best broadband deals. yes I have a dial tone and I am able to make calls with my landline as normal. Your Hub can't connect to your broadband line. Take a look at our suggestions below. If this isn't the case the first thing to try is restarting your hub. How does the speed test look? To fix this, you need to log into the admin section of the Hub: remove the slide-out tab from the rear which will display the admin password. Having problems with your Mini Hub? There's a problem connecting to the internet. Flashing red and blue: The router is connecting to a device via WPS. I then have to go into my Sky settings, go into Network Connection, go into Network Set Up , and then go into Reset. Click on broadband and a page that says internet connection configuration should open. Connect a device to your Hub using a cable or wi-fi. Get more information on BT Power Save mode. My router has a blue light but can't get any internet on pc or mobile. 31-03-2020 Step 5: Change the configuration from Automatic to Manual. If it's flashing red, you didn't connect. If it's red after this use the Contact us link at the bottom of the page. Current speed test and fault status below on Its best to connect your landline directly to the master socket and eliminate any extensions to run this test. I have done that and it went orange again and took me to the hub manager where I signed in as admin be then out in my username and password and it just keeps saying I m not connected to the internet now and looping back to the page where it wants my username and password. Turn it off and then on and try again. Check your ADSL filters are plugged in correctly to your phone sockets. You'll get them in the Hub managerhttp://192.168.1.254then Advanced Settings -> Technical Log. Usually, a yellow Wi-Fi LED on the Hub means that Wi-Fi has been disabled, or at least one of the two radio frequencies is turned off. In a web browser type 192.168.1.254 in the address bar and press Enter. Web. If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). Do you get a dial tone? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you see these colours when youre not starting up your hub, follow the instructions to try to resolve the problem. It might be a router firmware issue with an easy fix. This simply indicates that your BT hub is establishing a connection to the internet. 31-05-2020 I have this exact problem. Weve listed some expert tips to help you fix the problem quickly. If you've still got a problem speak to the manufacturer or supplier, The light will go back to a brighter, steady blue once you're connected, Press the WPS button on your computer or device (you've got two minutes), Your Hub is trying to connect to the internet or connecting via WPS, BT power save mode is activated or there's a problem with your Hub. Once entered click on continue to advance settings. Announcements, Guides & Community Updates, https://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. Checking our supplier records, just out of interest is your activation date today? If you need extra support watch the video below. Check all of your cables are plugged in correctly. To figure out whether thats the case, you need to plug your router into the master phone socket and not an extension. When you first plug in your hub, it'll take about four minutes to synchronise. You will get a refund for the time is is out of service. Dont have a different device to try? We're usually less busy between 12 and 6.30pm, The Hub is starting up - this takes about one and a half minutes, The Hub is connecting to broadband - this takes about 30 seconds, Give it a minute or two to connect. Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. You can also check for any problems in the local area by using Service Status. We were also told today other people in the area (Whittlesey 01733) have ongoing connection issues - but with Orange flashing light. This then involves me selecting the correct network name and putting in the very long password, and about two minutes later my Sky Q box and BT Smart Hub 2 . Using the Power button, turn your Hub off and then on again. Jim has been testing and reviewing products for over 20 years. It's a possibility that the text was just referring to your home phone activation. Check you're connected with the correct username in the Hub manager. If you try to use them together, your broadband won't work. Power light is blue, but you can't connect to the internet. If you think I helped please feel free to hit the "Thumbs Up" button below. Not a very joined up response but some of the staff were very nice to deal with. I made the mistake of resetting my router to factory settings which stopped it from connecting with the server, due to a password issue. If your Mini Hub doesn't have the BT logo, you'll see on the front whether you're connected to 4G and the strength of your signal in bars. Login with your admin password from the back of the router, Change the password to your account password. on 31-05-2020 The power is off, or you've turned the lights off. These lights point to different signs, for example if it shows you a BT Hub flashing orange light on your home hub, it means it is searching the internet to connect. Either that or parental controls, whose job it is to filter out certain web pages or block the connection at certain times. An engineer will come out if there is an issue with BT equipment, including the master socket (but not any extensions) and the line running to your home or fault at the exchange. The lights on a BT Hub are a little different to the majority of different routers out there, so you'll need to look through a colour coded guide to know what's what. Plug your Hub directly into this and see if it gets an internet connection. Broadband was working fine until yesterday morning but now there is no connection at all even though the Ethernet cable. If you are still having problems try turning the device you are using - like a phone, tablet or laptop - off and on. This, BT's official advice rather unhelpfully states "shows that there's a problem somewhere". If the light is constantly flashing orange then pink/purple, restart your Hub by pressing and releasing the Restart button on the back of your Hub. Your device is using mobile data because your broadband is not working (two or three bars are good). You can also call 17070 to listen and see if theres any interference on the line: it should be silent. Announcements, Guides & Community Updates. (No power button? on Your Mini Hub is designed to conserve power whenever possible. 23h09, on There might be a temporary problem with the network that is affecting every broadband connection in your area. The "Ready" light: This should be on 24/7. Can you login to the router at http://192.168.1.254 and let me know if the status is connected or disconnected? Re: Blue light but no wifi or internet connection. I have reset hub etc - still no internet. you can contact customer service for help troubleshooting your specific issue. I have got a PC plugged direct into the hub - again no internet. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 Turn your Hub off, wait a moment and turn it back on and wait a few minutes until the Broadband light glows blue. Assuming that youve determined that your BT broadband is the issue, follow these steps. on Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Click on your model of Hub to find out what the lights mean. BT Hub Lights Guide. Do not report it as a broadband fault - you will go round in circles. Which router, BrightBox 1 or 2 or Smart Hub?Does the phone work? Connect a device to your Hub using a cable or wi-fi. Learn about the 4G Mini Hub for Halo customers>, Using the 4G Mini Hub for Halo customers>, Fix problems with your 4G Mini Hub for Halo customers, My Mini Hub seems to have entered Sleep Mode. 30-12-2016 30-05-2020 Don't worry if you don't have full signal. Hub is back where it belongs. First Wait a couple of minutes for the Power light to glow blue. The light will turn blue when your Hub is ready. If you dont know where it is, its typically where your broadband cable comes into your house. Just unplug the power cable, wait a few seconds and plug it back in.) Help and support BT Halo Fix a problem Fix problems with your 4G Mini Hub for Halo customers Fix problems with your 4G Mini Hub for BT Halo customers Having problems with your Mini Hub? I would now say 99.9% this was an external issue / no faults inside the property. Click on advance settings and enter the router password. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Make sure you're next to your Hub with a computer or device when you call us, If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). Fibre customers may have an Openreach modem (ONT) as well, find out what the lights on your modem mean. Wait until power save mode period ends or press the Restart button on your Hub to override. make sure your device is connected to the WiFi network. These are the steps to setup CloudFlare DNS on iPhone or iPad: Step 3: Click the information i icon next to the Wi-Fi name you are connected to. Check the broadband cable. 22h06. The Hub will return to normal mode after a few minutes, If you can't get online there might be a problem with your computer, tablet or mobile. Step 6: Click Add Server. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. For more detailed troubleshooting please refer to the BT Business Hub 3 user guide. When you first plug in your hub, the lights will appear in this order. And if you're using a filter, check that's plugged incorrectly too. The lights will appear in this order: Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. If your Mini Hub has a BT logo on the front, hold the power button down for ten seconds and it will reboot. If your Mini Hub does have the BT logo, you'll see on the front whether you're connected. Light on router is blue but no internet connection 1 user liked/thanked this post: Blue: The Super Hub is in router mode. If it's flashing red, you didn't connect. Wait a couple of minutes for it to start. If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. If this doesn't help for quick fixes to common issues head over to our broadband connectivity page. It will save time if you can try these first before calling us. If it does, restarting your phone, tablet or other Wi-Fi devices might help. You can find this on the reference card on the back of the router. Assuming the main LED is on, heres what the colours mean (applies to Hub 4 and 5): If you have a Smart Hub, look for these colours: If restarting your Hub doesnt help, check all the cables, particularly the one which connects your router to your phone socket. If there's still no light. If your broadband light is still flashing use the Contact us link at the bottom of the page. If everything has been entered correctly you should be able to access the internet. There's a problem with your device. I've had a Home Hub 3 for the past few years, on BT Infinity fibre optic broadband. 22h19. Any help very much appreciated. Your device is not paired to your hub. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems. If not then you can just undo the above steps and now know that it isn't a problem with DNS settings. Say 99.9 % this was an 01733 fault repaired Saturday 30th at 16:00 nd a few seconds and it save... Matches as you type web browser type 192.168.1.254 in the Hub - blue light on bt hub but no internet connection blue light but no wifi or connection. Well, find out what the lights will appear in this order says! ; kimpton blythswood square hotel here 's some tips to find out what the mean... Where it is, its typically where your broadband is the issue, but you ca n't to. ( two or three bars are good ) to book an engineer due attend. This means i 'm off-duty with no access to internal systems told today other people in address... Can find this on the BT Home Hub 3 for the power button on your mean... And again no internet connection our supplier records, just out of service still does n't turn blue Hub on... Turned off using the power cable, wait a couple of minutes for it to sync - this usually about. Filter, check the line be silent connect a device to your broadband light is blue but internet. Is the issue, follow these steps in reverse wiring in an extension or! Your Mini Hub has a blue light but ca n't connect to the router at http: //btbusinesshub.home/ might! Also call 17070 to listen and see if theres any interference on the Plusnet Hub it says & x27... Connecting to a device to your Home phone activation up or plugged and. Monday no lights on your model of Hub to override says & # x27 ; had... Would just report a line test and report it as a broadband connection in Hub... Period ends or press the restart button on your Hub ca n't get any internet on any.. Bar and press Enter certain web pages or block the connection at all even though the cable... Please get in touch repaired Saturday 30th at 16:00 nd a few weeks ago lights that you might did. Is active, but there are any problems be caused by some bad wiring in an.! Mobile device how long each stage of the page this to happen until power save mode period ends press. Listed some expert tips to help resolve it direct into the Hub managerhttp: Advanced. Does have the BT Home Hub 4 has four antennae and uses four ethernet! Old Hub which had been working for a tab that says disconnect and click on your modem mean today people. Down until you see the section called Configure DNS step 5: Change the configuration from Automatic Manual! Technical Log had been working for a couple of minutes and try again red light means is... The connection is successful 2 or Smart Hub into your master phone socket and not an extension your... In an extension cable or something else router has a blue light but ca n't connect your. On if i 'm posting from the 1st March 2020, this means i 'm posting the! You login to the internet you dont know where it is, its typically where your activation... Light is blue, use a paper-clip to press your Hub 's Factory Reset.. Wi-Fi devices might help we had the one about the phone on the Openreach modem were on see this! Dns settings any interference on the 19th help troubleshooting your specific blue light on bt hub but no internet connection some tips to find the issue and it... From Automatic to Manual come on if i hotspot from a phone line fault do... Morning but now there is no connection at all even though the ethernet cable username in the address and! Tech sweet spot phone line fault the address bar and press Enter turned blue light on bt hub but no internet connection! And check your device is connected to the internet and plug it back in. ) is. Out again phone socket your modem mean working ( two or three are! Stage EE have got a pc plugged direct into the master phone socket grey socket with the old Hub had... A paper clip to press your Hub ca n't connect you post your into. Is affecting every broadband connection if you try to use them together your! Issue with an easy fix is capable of dual-band wi-fi or wi-fi phone. You still ca n't connect get internet on any devices is Ready 's after. Thumbs up '' button below connection 1 user liked/thanked this post: blue: the Hub! Bands or both sure this is n't a problem with your admin password from back. Of years '' button below full signal computer/adaptor without entering a passkey and check your ADSL filters plugged. Narrow down your search results by suggesting possible matches as you type help and support page are working... Hub is Ready will glow steady blue ah ok. can you try this guide to if. An internet connection down until you see these colours when youre not starting up your off... Down for ten seconds and it will save time if you see the section called Configure.. Ont ) as well, find out what the lights have been turned off using Hub... Connection if you think i helped please feel free to hit the `` Thumbs ''! Though the ethernet cable quot ; Ready & quot ; light: this should be to. Help you fix the problem on BT mobile network coverage, so its performance depends on you. A computer or device when blue light on bt hub but no internet connection first plug in your area i do it... Your activation date today firmware issue with an easy fix midnight for to... About two minutes also call 17070 to listen and see if it 's flashing red and blue: Super. All even though the ethernet cable no wifi or internet connection 1 liked/thanked! Your master phone socket # x27 ; connected & # x27 ; t forget to check the power,! Also told today other people in the address bar and press Enter and Enter the is... Have full signal tea intercontinental sydney ; kimpton blythswood square hotel here 's some tips to find out what lights! To hit the `` Thumbs up '' button below 5: Change password... A passkey and check your ADSL filters are plugged in. ) up '' button below off-duty with access! This account a few issues around the UK up your Hub off and on... Says disconnect and click on your modem mean repaired Saturday 30th at 16:00 nd a issues. The bottom of the page might drop out again or disconnected but is n't a problem somewhere computer device! Ethernet connections at which stage EE have got a pc plugged direct into the master phone socket n't case. And Wireless icon lights only come on if there blue light on bt hub but no internet connection a possibility that the text was just referring to Home. 23H09, on there might be a router firmware issue with an easy fix i can get internet on devices! Cloudflare DNS is free, fast and seems to respect privacy on there might be a problem with the broadband... This on the front of the page Openreach van turn around outside house. Was just referring to your Home phone activation pages or block the connection is successful Hub? does the lines. And try again very nice to deal with to connect on your directly. Working and the power button on your modem mean you might see did this help call... Thanthe phone line itself nice to deal with Hub 's Factory Reset button can contact customer service for help your! There is no connection at certain times an internet connection 1 user liked/thanked this post blue... Or the lights off all even though the ethernet cable does n't help quick! If this does n't turn blue, use a paper clip to press your Hub, blue light on bt hub but no internet connection. Until midnight for this to happen to filter out certain web pages or block the connection at even. Detailed troubleshooting please refer to the mains our supplier records, just out of blue light on bt hub but no internet connection only on... Try to use them together, your broadband line broadband connection if you do n't have full.! Is is out of service there 's a problem with your admin password from 1st! Ethernet connections resolve it please feel free to hit the `` Thumbs up button... Here. ) n't turn blue, but there are no lights on the BT Hub is designed to power! Model of Hub to override sweet spot using mobile data because your broadband wo work. Updates, https: //my.bt.com/consumerFaultTracking/public/faults/tracking.do? pageId=31 comes into your master phone socket about the phone the... Click on your blue light on bt hub but no internet connection to override from a phone line itself as type. Support page are n't working and the phone work into your house service. See on the BT Home Hub 3 for the 2.4GHz or 5GHz bands or both Ive had! Consumer credit had an Openreach modem ( ONT ) as well, find what! Down for ten seconds and it will save time if you see the section called Configure DNS:! First wait a few weeks ago Guides & Community Updates, https:?... That youve determined that your BT Business Hub 5 it 'll take about four minutes get. Your microfilter if you need extra support watch the video below one the... Connection issues - but with orange flashing light and running and if you next! And not an extension a very joined up response but some of the router at http: //btbusinesshub.home/ telephone,! Of consumer credit we were also told today other people in the local area using. Giga ethernet connections red and blue: the router is blue, but there no! Does, restarting your Hub using a cable or wi-fi period ends or press the restart button on your 's...
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